Refund & Return Policy

Every Priyaa Label piece is made to order or held in limited ready-to-ship inventory. Please review the following before purchasing.

Order cancellations

Orders can be cancelled within 24 hours of being placed, for a full refund. After 24 hours, because each piece is made to order and goes into production, cancellation may not be possible.

Returns

We accept returns within 7 days of delivery on ready-to-ship pieces, provided the garment is unworn, unwashed, and returned in its original packaging with all tags intact.

Custom orders, altered pieces, and made-to-size or bridal/heirloom commissions are final sale and cannot be returned.

Exchanges

Size exchanges on ready-to-ship pieces are possible within 7 days of delivery, subject to availability. If your size is in stock, we will arrange the exchange and cover return shipping within India.

Damaged or incorrect items

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery and we will make it right.

How to request a return or exchange

Email priyaalabel@gmail.com or message us on WhatsApp within 7 days of delivery, quoting your order number.

Refunds

Once an eligible return is received and inspected, approved refunds are issued to your original payment method within 7–10 business days, or as store credit where preferred. Original shipping charges, if any, are non-refundable.