Help

Questions about the atelier.

Size Guide
How do I find my size?

All Priyaa Label pieces are cut with considered ease — the garments are designed to drape, not hold a fixed silhouette. We recommend measuring your bust, waist, and hip in inches and referring to the table below.

SizeBust (inches)Waist (inches)Hip (inches)
XS322636
S342838
M363040
L383242
XL403444
2XL423646
3XL443848
4XL464050
5XL484252

If you are between sizes, we recommend going up. For bridal and bespoke pieces, write to us — every garment can be made to your exact measurements at no additional cost.

Can I get a piece made to my measurements?

Yes. All Priyaa Label pieces are made to order. Share your bust, waist, hip, and height when placing your order or via WhatsApp, and our atelier will cut to your exact measurements. There is no additional charge for custom sizing.

Orders & Delivery
How long does delivery take?

All pieces are made to order in our Mumbai atelier. Standard lead time is 2–4 weeks from order confirmation. We ship pan-India via tracked courier. For urgent requirements, write to us before ordering — we will confirm whether your timeline is achievable.

Do you ship internationally?

Yes, on request. Write to the atelier via the contact page with your location and we will confirm shipping costs and timelines before you place your order.

How is my order packaged?

Every Priyaa Label piece is carefully packaged and dispatched from our Mumbai atelier, protected for safe transit.

Care
How do I care for my piece?

Dry-clean only. Store flat, away from direct light and moisture. Refold every season along a fresh axis to prevent permanent crease marks forming along the same fold lines.

For Zardozi and Gota Patti work: avoid contact with perfume or deodorant directly on the embroidered surface — the metallic threads react to alcohol-based products over time.

Returns & Exchanges
What is your returns policy?

As all pieces are made to order, we do not accept returns for change of mind. If a piece arrives damaged or with a manufacturing defect, write to us within 48 hours of receipt with photographs and we will arrange a replacement or repair.

Can I exchange for a different size?

Size exchanges are handled case by case. Write to the atelier in detail within 2 days of receiving your piece. Where fabric and embroidery allow, we will remake or reorder your piece in the correct size. We recommend taking measurements carefully before ordering to avoid this.

Bridal & Bespoke
How do I book a bridal consultation?

Use the contact form or write to us on WhatsApp. Share your occasion date, budget range, and any references. We will confirm a consultation slot within 48 hours. Consultations are currently conducted over video call or in person at our Mumbai atelier by appointment.

What is the lead time for bridal pieces?

Bridal pieces require a minimum of 8–12 weeks. For heavily embroidered Zardozi lehengas, allow 14–16 weeks. We strongly recommend reaching the atelier at least four months before your occasion date.